Assistant Director – Healthcare Service & Operations #HYN

Short Excerpt

A senior healthcare operations leadership opportunity for an experienced operations professional to oversee clinic operations, service transformation and workforce initiatives across multiple healthcare sites. The role will lead operational improvements, enhance patient experience and support the development and implementation of new and redeveloped healthcare facilities.

Job Description

• Lead and oversee day-to-day operations across multiple healthcare clinics, ensuring efficient and seamless service delivery.

• Provide leadership, guidance and mentorship to operations and patient service teams.

• Oversee patient service processes, operational performance, staff deployment and patient feedback management.

• Drive initiatives to improve clinic workflows, operational efficiency and overall patient experience.

• Lead service transformation and digital adoption initiatives to enhance healthcare delivery and patient engagement.

• Work with internal teams, external stakeholders and community partners to develop and implement operational initiatives.

• Develop strategic and tactical plans to strengthen staff capabilities, competencies, engagement and retention.

• Review and enhance operational policies, work instructions and processes to support consistent service standards and governance requirements.

• Monitor operational KPIs and drive continuous improvement across service delivery and patient engagement initiatives.

• Support workforce transformation initiatives, including staff development, upskilling and adoption of new ways of working.

• Participate in the planning and operationalisation of new and redeveloped healthcare facilities, including manpower planning, equipment and system implementation, workflow development, testing and go-live activities.

• Lead or participate in cross-functional projects involving operational transformation, process improvement and healthcare service innovation.

Who Should Apply

• Senior healthcare or service operations leaders with experience managing large-scale, multi-site operations.

• Candidates with a strong track record in healthcare operations, service transformation, change management or project implementation.

• People leaders who enjoy developing teams while driving improvements in operational performance and patient experience.

Requirements

• At least 8–10 years of relevant managerial and supervisory experience, preferably within healthcare or large-scale service operations.

• Experience managing teams across multiple functions or operational areas.

• Strong healthcare operations or patient service experience will be highly advantageous.

• Demonstrated experience in strategic planning, project management and change management.

• Strong stakeholder management skills, with the ability to engage effectively with employees, management, external stakeholders and community partners.

• Strong people leadership, coaching and mentoring abilities.

• Excellent planning, analytical and quantitative skills.

• Strong problem-solving and decision-making capabilities.

• Ability to manage multiple priorities and work effectively in a fast-paced environment.

• Strong communication and interpersonal skills.

• Experience in service transformation, digital adoption, process improvement or workforce transformation is advantageous.

• Experience supporting the launch, expansion or operationalisation of new healthcare facilities is an advantage.

Interested applicants, please email your detailed CV to:

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All information will be treated with confidentiality and we regret that only selected candidates will be notified

Consultant: Ashley Loo

Designation: Senior Recruiter

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