Mid level Role L2 support

Role: Mid Level Role (L2 Support)

Job Level: Over 8 years of relevant experience (Mid Level)

Location: Singapore

Key Responsibilities

· Able to take initiative and act proactively rather than waiting for instructions.

· With a service mindset, respond and resolve user queries efficiently while ensuring excellent customer service.

· Provide both technical and non-technical support for Singapore Branch.

· Ensure clear, concise, and professional communication with users, technical teams, and senior management.

· Balance between IT skills vs Business Soft Skills. He or she needs to be able to report information/incidents accurately to superior like the business impact, workaround measures.

· Maintain detailed user request logs and create comprehensive reports for stakeholders.

· Work closely with L3 Support & Vendors. L2 Support role will define the SLAs and ensure L3 Support/Vendors adhere to the guidelines.

Key Requirements

· Tertiary degree in technology from a recognized educational institution.

· IT Certification (Optional): ITIL Foundation Certification, Microsoft Certified, CompTIA A+.

· Over8 years of experience in Corporate Banking Domain L2 Support.

· Corporate Banking Domain L2Support. Over8 years of experience covering:

o CASA (Current Account & Savings Account)

o Loans and Lending Products

o Treasury/ Market Products

o Accounting and General Ledger

o Payments and Cash Management

o Regulatory Reporting, including MAS (Monetary Authority of Singapore) reporting and JFSA(Japan Financial Services Agency) reporting

· Customer service. Strong customer service skills, problem-solving abilities, and the ability to work under pressure.

· Collaboration. Collaborate across organizations and external providers to solve complex problems creatively.

· Languages. Proficiency in English and at least one of the following languages: Mandarin Chinese or Japanese. Additional language proficiency is highly valued and considered an advantage.

· Application development. Over 1 year of experience in developing application software.

· Risk awareness. Exposure to MAS technology risk management framework, overall risk awareness, and IT Infrastructure within financial institute.

Technical Skills

· Server administration. Experience in administering Windows Server and Linux Server environments. (Good to have)

· Application health checks. Experience in performing basic application health checks. (Good to have)

· Banking applications. Experience in supporting banking applications or applications for financial institutions. (Good to have)

· Azure DevOps. Azure DevOps, Application Support. (Good to have)

· IT service management. IT service management principles (ITIL preferred). Proficiency in ITS tools (e.g., ServiceNow, Jira).(Good to have)

Please forward your resume in MS word format to Sign in to view email