Retail Operations Manager

Retail Operations Manager

Xinyuan Pain Treatment Pte. Ltd.

735 Pasir Ris St 72, #01-350, Singapore 510735

About the Role

We are looking for an organised, customer-focused Retail Operations Manager to coordinate the daily operations of our wellness outlet. This role covers customer service, staff scheduling, inventory control, promotional activities and operational reporting.

Key Responsibilities

• Coordinate daily outlet operations, including opening, closing and shift handovers.

• Prepare staff rosters and coordinate service appointments to support efficient operations.

• Handle customer enquiries, bookings, feedback and complaints professionally.

• Monitor stock levels, conduct inventory checks and coordinate replenishment with suppliers.

• Maintain accurate sales, inventory and operational records.

• Assist with planning and implementing outlet promotions.

• Review service quality and operating results, and recommend improvements.

• Implement company procedures and escalate issues requiring management approval.

Requirements

• Good organisational, communication and customer service skills.

• Ability to coordinate staff schedules and manage multiple operational tasks.

• Basic proficiency in spreadsheets, appointment booking systems and customer management software.

• A responsible approach to record keeping and handling customer information.

• Relevant experience in retail, wellness, beauty or service operations is preferred.

• Willingness to learn company systems and procedures.

How to Apply

Please apply through this platform with your resume, relevant experience and availability.