Operations Manager (Private Banking I Middle Office)

The Opportunity

• Opportunity to work for one of the leading financial service providers and top banks
• Great exposure to learn about banking products and services domain
• Located at Pasir Panjng

The Job

• Participate and support in business activities which may include financial, technological, operational, resource planning, and process improvement projects & UAT
• Contribute to senior management decision making by use of management information, performance information, analytics, forums and stakeholder feedback
• Support in forums and committees to represent view of business area
• Support the development and monitoring of internal governance activities
• Investigating and seeking remedies for discrete issues which may be adversely affecting business unit performance
• Evaluate and analyse management information relating to external service providers of their provision, monitor their performance and ensure service level agreements are honoured
• Support new products and services demand with leverages on Group's servicing centres and functional units
• Monitoring services providers performance, both inhouse and 3rd parties
• Handle front office queries and support on process changes

The Talent

• 3- 6 years of private banking/financial services, products and front to back operations matters
• Understanding of operational process flows across PB related topics, eg Payments, Trade Settlement, Corporate Action, Security Transfer flows etc
• Understanding of Front to Back workflows across PB related topics ranging from initiation of Client / FO instructions to transaction completion / posting in statements
• Ability to analyse / highlight Operational gaps and effect process changes through collaborations with relevant Operation Leads
• Strong stakeholder management skill, specifically supporting Front Office in terms of operational matters
• Strong risk awareness and management
• Proven ability to work with senior stakeholders and business sponsors
• Proven ability to work across regions whilst maintaining a local and global perspective
• Able to work independently, multi-tasking and under pressure
• Excellent analytical, interpersonal, written and verbal communication skills
• Project Management experience is a Plus

Next Steps

• Send your resume to ***email_hidden***
• Email Topic: Private Banking Ops Manager

Wu Yue Shan

EA License No: 91C2918

Personnel Registration Number: R25138923