Executive, CRM & Customer Experience

Job Summary

Support customer engagement, CRM operations, and customer experience initiatives to enhance customer satisfaction, loyalty, and service quality.

Key Responsibilities

• Manage CRM activities, customer feedback, and case tracking processes
• Support customer loyalty and ownership programmes
• Monitor customer satisfaction and follow up on service improvement actions
• Coordinate with internal teams on customer feedback and issue resolution
• Maintain customer databases and ensure data accuracy and compliance
• Support data analysis and reporting for customer experience initiatives
• Assist in marketing activities, events, and customer engagement programmes
• Provide administrative and operational support for CRM-related activities
• Support continuous improvement of customer service processes

Interested applicants may email resume to ***email_hidden***

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted