Project Manager-Content Management Systems (CMS)

Role Purpose

Responsible for project governance, stakeholder engagement, and delivery oversight for website maintenance and enhancement services.

Primary Responsibilities

Stakeholder & Requirements Management

• Act as the main contact point for all website maintenance and enhancement matters.
• Conduct requirements gathering and analysis activities.
• Engage stakeholders to understand both business and technical requirements.
• Convert business requirements into functional specifications and implementation plans.

Project Delivery Management

• Manage maintenance and enhancement requests throughout the project lifecycle.
• Plan and control schedules, resources, dependencies, risks and deliverables.
• Oversee enhancement implementation, including template modifications, content optimisation and system improvements.

Service Quality & Operations

• Ensure web services meet agreed standards for availability, performance, security and quality.
• Coordinate with hosting, security and technical teams to ensure operational stability.
• Work with Operations Support Engineers to address security-related enquiries within required compliance timelines.

Testing & Deployment

• Oversee SIT and UAT activities.
• Obtain necessary approvals prior to production deployment.

Governance & Compliance

• Ensure adherence to ICT security requirements, Digital Service Standards (DSS), IM8 requirements and audit obligations.
• Prepare progress reports, issue logs and utilisation reports.
• Maintain project documentation, change records and handover materials.

Relevant Experience

• Experience managing website maintenance and enhancement projects.
• Experience covering requirements gathering, project planning, release coordination, issue management and stakeholder coordination.
• Familiarity with Content Management Systems (CMS), content governance, release management and enhancement planning.
• Experience managing Sitefinity or Sitecore websites hosted on a Government Content Website Platform will be advantageous.