ITSM / Jira Service Management Implementation Engineer

ARYAN SOLUTIONS PTE. LTD.

Date: 2 days ago
City: Singapore, Singapore
Salary: SGD 8,000 - SGD 9,000 / mo
Contract type: Full time

The ideal candidate is a hands-on JSM implementer who combines ITSM process knowledge, low-code workflow configuration, automation and system integration. The candidate should be comfortable challenging legacy processes and helping establish a simpler, more automated and integrated ITSM operating model.

Required Experience and Skills

  • Strong hands-on experience implementing and configuring Atlassian Jira Service Management.
  • Experience with JSM workflows, request types, forms, queues, SLAs, automation and permissions.
  • Good understanding of ITSM processes and practices.
  • Experience with Jira/JSM migration, preferably from Server or Data Center to a cloud-based environment.
  • Experience with workflow automation, business-rule configuration and system integration.
  • Experience using REST APIs, webhooks or similar integration methods.
  • Experience with Jira and Confluence.
  • Strong troubleshooting, documentation and stakeholder communication skills.

For employers only

Is this your company's job post? Verify ownership to manage this listing and receive applications directly.

Claim this listing

Looking to apply for this job? Use the Apply button above.

See more jobs in Singapore, Singapore