Assistant Manager, Group Contact Centre – Digital Transformation | Up to $5,200 HHLT

RECRUIT EXPRESS PTE LTD

Date: 2 days ago

City: Singapore, Singapore

Salary: SGD 4,000 - SGD 5,200 / mo

Contract type: Full time

Jurong East

Mon–Fri, Office Hours

Up to $5,200/month

• Manage and enhance the Group Contact Centre’s digital systems to improve operations and patient experience

• Develop digital system strategies, roadmaps, annual workplans and budgets

• Manage product roadmaps and backlogs with IT partners and vendors

• Gather business requirements and lead system enhancements, UAT and validation

• Support technology refresh, cloud migration and digital transformation projects

• Analyse data to identify operational gaps and system improvements

• Monitor system performance and coordinate issue resolution

• Manage vendor SLAs, contracts and onboarding of NUHS departments

• Conduct system training and maintain training materials

• Min. degree in Business, Healthcare Administration, Computer Science or related discipline

• Min. 2 years of Contact Centre operations and/or IT Product/Project Management experience

• Healthcare operations / IT project exposure preferred

• Strong analytical, problem-solving and communication skills

• Experience managing or launching digital products and Agile methodologies advantageous

Email your resume to Sign in to view email or Telegram @alexgohhl.

Alex Goh Hock Leong

CEI No.: R1763413

Recruit Express Pte Ltd (Healthcare & Life Sciences)

EA Licence No.: 99C4599

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