Operations Specialist | Up to $5,000+ #HHLT

City Hall

5 Days, Office Hours

Up to $5,000/month

Responsibilities

• Provide end-to-end IT support for HQ and regional users across hardware, software and network issues

• Serve as the primary point of contact for IT helpdesk and end-user support

• Troubleshoot Windows, business applications, ERP/CRM and enterprise systems

• Manage user onboarding/offboarding, accounts, access rights and IT asset allocation

• Maintain servers, networks, cloud platforms and other IT infrastructure

• Perform system patching, updates, antivirus management and data backups

• Support Microsoft 365 environment including Office, SharePoint and OneDrive

• Manage endpoint security, user access controls and system compliance

• Support IT projects, infrastructure deployments and system rollouts

• Coordinate with IT vendors and manage hardware, software licences and asset inventory

• Maintain IT SOPs, policies, user guides and technical documentation

• Identify opportunities to improve IT operations, security and user experience

Requirements

• Min. diploma / Degree in IT, Computer Science or related discipline

• Min. 3–5 years of IT end-user support and infrastructure operations experience

• Strong Microsoft 365 expertise required – Office, SharePoint and OneDrive

• Hands-on IT desktop / end-user support experience with a strong service mindset

• Hands-on infrastructure and cloud operations experience

• Knowledge of Azure / Alibaba Cloud and Cisco Meraki preferred

• Microsoft Power Apps experience advantageous

• Good understanding of IT security and access management

• Regional / multi-location IT support experience advantageous

• Strong troubleshooting, communication and user-support skills

• Able to work independently in a fast-paced environment

Email your resume to Sign in to view email or Telegram @alexgohhl.

Alex Goh Hock Leong

CEI No.: R1763413

Recruit Express Pte Ltd (Healthcare & Life Sciences)

EA Licence No.: 99C4599