Hospital Front Office Assistant (1 Year Contract) - HSN

Location: Orchard

Salary: $2600

Working hours: 5 days (any 5 days from Mondays to Sundays)

0700 - 1630hr @ 1030 - 2000hr

• Prepare daily VVIP/ VIP listing and send to respective HODs and Senior Management

• Visit newly admitted patients and ensure patient’s confidentiality at all times.

• Go the extra mile by offering assistance and recording feedback received

• Handle and provide service recovery for potential feedbacks/ complaints that are addressed

• Coordinate and conduct maternity webinars.

• Escalate crucial issues to Senior Customer Relations Officer (SCRO)/ Executive if beyond scope for service recovery

• Handle general enquiries such as queue filtering and manage billing matters

• Ensure Health Declaration form is filled out and escalate for medical attention when necessary

• Verify and key in patient data into system

• Advise patients on the mode of payment

• Follow-up with Drs and/ or clinic staff on completing admission information

• Any other ad hoc duties as assigned by supervisor

For interested candidate, please email your resumes to Sign in to view email

Sunny Ng San Ni

Outsourcing Team

Recruit Express Pte Ltd (EA No. 99C4599)