Senior Application Support Consultant – Payments

Role Overview

We are seeking an experienced Senior Application Support Consultant to provide production support for enterprise payment platforms within a corporate banking environment.

The role requires strong hands-on experience in application monitoring, production incident management, troubleshooting, and issue resolution. The successful candidate should have strong UNIX scripting and SQL skills and be comfortable supporting business-critical applications in a fast-paced production environment.

Key Responsibilities

• Provide L2/L3 production application support for payment and corporate banking platforms.

• Monitor production applications, interfaces, batch processes, and system health to ensure service availability and stability.

• Investigate and resolve production incidents, application failures, and performance issues.

• Perform root cause analysis for recurring or critical production issues and coordinate permanent fixes.

• Troubleshoot application and data-related issues using UNIX/Linux commands, scripts, and SQL queries.

• Develop and maintain UNIX scripts to support monitoring, troubleshooting, and operational activities.

• Use SQL to investigate data issues, validate transactions, and support incident resolution.

• Manage incidents through the complete lifecycle, including investigation, resolution, escalation, and closure.

• Coordinate with application development, infrastructure, database, network, and business teams during incident resolution.

• Support major incident and problem management activities for business-critical applications.

• Monitor batch jobs, scheduled processes, system integrations, and transaction processing.

• Support application deployments, releases, patches, and production changes.

• Perform post-deployment validation and production health checks.

• Maintain operational procedures, support documentation, troubleshooting guides, and knowledge articles.

• Identify recurring production issues and recommend improvements to application stability and operational efficiency.

• Communicate incident status, business impact, resolution progress, and technical findings clearly to relevant stakeholders.

Required Skills

• Approximately 7–12 years of overall IT experience, with strong relevant experience in application or production support.

• Hands-on experience in application monitoring, production support, incident management, troubleshooting, and issue resolution.

• Strong proficiency in UNIX/Linux and UNIX shell scripting.

• Strong hands-on SQL skills for data analysis, troubleshooting, and production support.

• Experience supporting business-critical enterprise applications.

• Good understanding of application support processes, production monitoring, incident management, and problem management.

• Experience troubleshooting application, interface, batch, and data-related issues.

• Ability to perform root cause analysis and coordinate resolution across multiple technical teams.

• Strong analytical and problem-solving capabilities.

• Ability to work effectively in a production support environment and manage critical incidents.

• Strong written and verbal communication skills.

• Good stakeholder management and cross-functional collaboration capabilities.

Preferred Skills

• Experience supporting global or regional payment platforms within corporate banking.

• Understanding of payment processing, transaction flows, and banking payment systems.

• Previous experience supporting high-volume or business-critical financial applications.

• Familiarity with ITIL-based incident, problem, and change management processes.

• Knowledge of blockchain or Distributed Ledger Technology (DLT) would be advantageous but is not mandatory.

• Experience working with geographically distributed technology and business teams.

Work Arrangement

This is an office-based role requiring on-site work at Changi Business Park.

Application Note

Interested applicants may send their CV directly to Sign in to view email for consideration.