Insurance Customer Service (Up to $4,500) #BTS

RECRUIT EXPRESS PTE LTD

Date: 3 days ago
City: Singapore, Singapore
Salary: SGD 3,500 - SGD 4,500 / mo
Contract type: Full time

Responsibilities

  • Provide customer service support primarily through Live Chat as part of the Contact Centre team
  • Handle enquiries and requests from financial representatives and policyholders professionally and efficiently
  • Resolve customer concerns and complaints at first contact where possible, ensuring proper follow-up and closure
  • Make outbound calls when required and ensure service commitments are met within agreed timelines
  • Assess appeals and provide recommendations to Managers/HODs
  • Escalate complex cases to the relevant departments and follow through on resolution
  • Maintain accurate customer interactions and service records in the CRM system
  • Meet team service standards, productivity and quality targets, and support ad-hoc projects as required
  • Assist with ad hoc duties as assigned

Requirements

  • Experience in customer service functions

Interested applicants please email your resume to

Megan Ng Su Ting (CEI No.: R23115059)

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

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