Pastoral Care Officer

1. Student Emotional & Behavioural Support

a. First line of support for students

b. Provides one-on-one pastoral support for students who are

anxious, distressed, withdrawn or emotionally overwhelmed

c. Uses restorative practices, active listening andde-escalation

strategies to manage situations constructively

d. Builds trusting relationships and creates a safe,confidential

space for students to share concerns

e. Promotes positive coping strategies, emotional regulationand

resilience

2. Case Management & Well-being Monitoring

• Identifies, monitors and supports students who may be

vulnerable or at risk (e.g. mental health, social, orfamilyrelated

concerns)

• Maintains regular check-ins and track changes in student

behaviour, attendance and well-being

• Works collaboratively with Year Heads (YH), School

Counsellors and Discipline Mistress to ensure coordinated

support

• Keeps accurate, confidential records of incidents,

interventions and student progress

3. Safeguarding & Crisis Intervention

• Responds promptly to incidents such as emotional

breakdowns, conflicts or aggressive behaviour

• De-escalates situations while prioritising the safety andwellbeing

of all students involved

• Provides immediate emotional support and helps stabilise

students during crisis

4. Preventive & Well-being Programmes

• Plans, conducts or supports Social-emotional learning(SEL)

and Peer support initiatives

• Supports early intervention efforts to prevent escalationof

behavioural or emotional issues

• Encourages peer connectedness

5. Family & Stakeholder Engagement

• Communicates sensitively with parents/guardians regarding

student well-being and behavioural concerns; when needed

• Coordinates with external agencies (e.g. social services,

mental health professionals) when additional support is

required

Qualification

The Personnel shall minimally possess a Diploma inCounselling,

Psychology, Social Work, Education or a related discipline

He/ she should preferably have the following primary schoolstudent

Skills

• Strong empathy and interpersonal skills, with the abilityto build

trust and rapport with students.

• Good communication, active listening skills and relatableto

students between ages 7 to 12 years old.

• Ability to remain calm, patient, and composed inchallenging

situations involving student meltdowns.

• Basic student conflict resolution and behavior managementskills.

• Ability to maintain confidentiality and exercise soundjudgement.

Experience

• 2 years of experience in primary school studentwell-being,

pastoral care or behavioural support programmes; OR

• 2 years of exposure to counselling, mentoring or guidingprimary

school students with social-emotional needs.

 Mondays to Fridays: 7:15am to 2:45pm,inclusive of 1hr lunch break