Technical Operations Engineer

Reporting To: Head of Technical & Operation

Location: Singapore

Employment Type: Full-time

1. Position Summary

Provide internal IT support, technical pre-sales assistance, modular data center project deployment, commissioning, and post-sales maintenance services for customers across Singapore and ASEAN.

2. Key Responsibilities

A) IT Support

· Provide first and second level IT support for internal users.

· Handle incoming support requests via phone, email, and ticketing system.

· Troubleshoot hardware, software, and network issues efficiently.

· Escalate complex incidents to the appropriate technical teams when necessary.

· Assist with user account management (Active Directory, email, access rights).

· Support the rollout of IT updates, patches, and hardware replacements.

· Maintain clear documentation of support cases and solutions.

· Participate in the continuous improvement of support processes and tools.

· Conduct basic user training and provide guidance on IT best practices.

B) Technical Support (Datacenter Solution)

Pre-Sales Support

· Gather requirements and assist in solution design and technical proposals.

· Provide technical clarifications to customers and partners.

· Support customer presentations, demos and proof-of-concepts.

Post-Sales Support

i) Project and Deployment Responsibilities

• Support site surveys, technical assessments and deployment planning.

• Coordinate with customers, contractors and system integrators.

• Review layouts, drawings, method statements and project documentation.

• Perform installation supervision, testing, commissioning and integration activities.

• Support UAT, system acceptance and handover documentation.

• Provide on-site technical support during migration and go-live.

• Monitor project progress and resolve technical issues.

ii) Service & Maintenance Responsibilities

• Conduct preventive maintenance and system health checks.

• Respond to incidents and perform troubleshooting and root cause analysis.

• Monitor MDC systems, power, cooling, environmental and monitoring platforms.

• Coordinate warranty claims and vendor support activities.

• Prepare service reports and maintain asset records.

• Support customer training and operational best practices.

3. Qualifications & Requirements

Education & Experience

· Diploma or Higher NITEC in IT, Engineering or related discipline.

· Knowledge of data center infrastructure, structured cabling, networking, UPS and cooling systems.

· Knowledge of Windows OS, Microsoft 365 and network troubleshooting.

· Previous experience in IT support or a helpdesk environment is an advantage.

· Previous experience in Datacenter UPS and cooling system maintenance service is an advantage.

Core Competencies

• Ability to read technical drawings and installation documentation.
• Strong co-ordination, customer service and problem-solving skills.
• Ability to work independently and travel when required within ASEAN.

4. Why Join Us?

· Dynamic international environment.

· Professional development opportunities.

· Exposure to data center infrastructure technologies.

· Opportunity to participate in regional projects and customer engagements.