Student Management Support

Fact-finding and Investigation

• Assist the school's discipline team in conducting thorough fact-finding and investigations of student misconduct and bullying cases, in accordance with school guidelines and processes.

• Document case findings accurately and maintain proper records for the school's reference.

• Monitor and follow up on recalcitrant offenders

• Address uniform and grooming issues and follow up with their parents

• Over see school discipline during assigned hours

Student Engagement and Pastoral Care

• Engage students involved in disciplinary cases, including offenders and victims, to provide pastoral support and guidance.

• Build positive relationships with students, particularly those who are at-risk, to identify early warning signs of behavioral issues and surface these to the relevant school personnel.

• Support the implementation of safety plans for affected students, including monitoring student well-being following disciplinary incidents.

• Conduct regular patrols of school premises and nearby areas.

Supervision and Support

• Supervise students on in-school suspension and detention

• Oversee student guidance and engagement programmes as scheduled

• Assist with student management, including supervision of students during school activities, recess and red box duties

• Assist with review of school CCTV system during case management and investigation of cases.

Restorative Work and Counselling Support

• Assist in facilitating restorative conversations and processes between offenders and victims, where appropriate and when the victim is ready.

• Support the delivery of corrective counselling to help students understand the consequences of their actions and take responsibility for their behaviour.

• Work alongside School Counsellors, Special Educational Needs Officers, Student Welfare Officers, Student Management Committee and the Student Development Team to provide follow-up support for students involved in disciplinary cases.

Parent Engagement

• Facilitate timely and effective communication with parents and guardians regarding disciplinary cases, keeping them informed of the school's actions and follow-up measures.

• Support the school in engaging parents as partners in the student's rehabilitation and behavioural improvement.

Collaboration and Coordination

• Attend relevant meetings with the student management team, School Counsellors, Special Educational Needs Officers (SENOs), and other school personnel to stay informed of students who require additional support.

• Liaise with external agencies when necessary such as REACH teams and Social Service Agencies (SSAs), where required, to deliver targeted support for students with higher needs

Administrative Support

• Assist Internal Assessment Committee with escort duties during examinations as per shift schedule

• Provide administrative and technical support as required during the assigned shift.

Additional Responsibilities

• During HBL days and school holidays, officers will be attached to the School Admin Team and/or School Operations Team to assist with administrative tasks and operational duties as assigned

• Core attribute: Calm under pressure while handling challenging situation with stakeholders (parents) and students.

• Able to engage positively with children under 16 and support behavioral development

• Passionate about working with youths/children under 16, particularly students with behaviours, disciplinary or social-emotional challenges

• Confident in managing challenging behaviours and handling difficult conversations

• Comfortable conducting investigations, writing reports, and maintaining confidential case documentation

• Conversant on how to use microsoft word/excel/ google drive and its ecosystem

•Familiarity with restorative practices and case management processes