Customer Experience Analyst

• 5days’ work week; Monday to Friday
• Central Location; Walkable from MRT Station
• Conducive work environment with great learning opportunities

An established MNC, which is a global provider ofmedical technologies, is seeking for a passionate and suitable candidate tojoin the team!

Job Responsibilities

• Assist in driving Customer Experience (CX) initiatives across APAC, with emphasis on Net Promoter Score (NPS) and digital ordering solutions
• Ensure accuracy and integrity of CX data through data gathering, verification, and cleansing activities
• Evaluate customer feedback and survey outcomes to identify trends, service gaps, and enhancement opportunities
• Generate reports, dashboards, and presentation materials for regional and local stakeholders
• Coordinate follow-up actions within the customer feedback loop to support timely issue resolution
• Support the implementation and enhancement of digital order platforms across APAC markets
• Create and maintain training resources, standard operating procedures, and onboarding documentation
• Track platform usage and customer feedback to identify areas for system and process improvements
• Work closely with cross-functional teams to facilitate project execution and stakeholder communication
• Consolidate and analyse data from multiple platforms, including CRM, ERP, and survey systems, to support business decisions

• Minimum Degree in Business Administration/Data Analytics or equivalent
• Minimum 3 years of relevant experience in Customer experience and business analytics with APAC exposure
• Good working knowledge of SAP/ Oracle will be advantageous
• Strong analytical and interpersonal skills

Interested and suitable candidates, please email your CV in MS Word to

***email_hidden***

Ammerline Lam Sze Yi

CEI Reg. No.: R1104463

Celecti Pte Ltd

EA Licence: 16C8045