Perm Insurance Customer Service Executive (Live Chat / Emails) #BLM

RECRUIT EXPRESS PTE LTD

Date: 3 days ago

City: Singapore, Singapore

Salary: SGD 4,000 - SGD 5,000 / mo

Contract type: Full time

Handle customer and financial representative enquiries through Live Chat, email and other digital service channels, providing accurate and timely assistance.
Support enquiries relating to insurance policies, servicing requests and claims, including providing updates on processes, requirements and case status.
Manage customer concerns, complaints, appeals and escalated cases; coordinate appropriate follow-up through to resolution.
Liaise with internal teams, including Claims and Operations, to investigate enquiries, resolve complex cases and meet service commitments.
Maintain complete and accurate records of customer interactions, service requests and follow-up actions in CRM and operational systems.
Contribute to service improvements, process reviews and departmental initiatives, including system enhancements and UAT where required.

Prior insurance industry experience or professional insurance certifications such as BCP, PGI will be advantageous

Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)

Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

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