Customer Service Officer (Office Role / Air Freight / 5 Days) - LL

Job Responsibilities

• Attend to customers’ inquiries promptly and professionally.

• Prepare and process Air Export booking requests accurately.

• Arrange and coordinate the collection of cargo at customers’ premises.

• Provide booking confirmations and accurate flight details to customers.

• Manage customers’ expectations effectively and resolve any operational complaints.

• Correspond with overseas offices regarding shipment statuses and related inquiries.

• Verify vendor invoices for accuracy prior to processing.

• Prepare and generate periodic customer reports as required.

Fresh Graduate / Non experienced are welcome. (Training Provided)

Customer Service experience is a plus.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

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