Data Analytics & Customer Experience Executive

• Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign ups.

• Support NPS and mystery shopping programmes, identify gaps, and follow up on improvement actions with dealers.

• Manage Customer Relationship Management (CRM) and Customer Feedback Management (CFM), ensuring timely acknowledgement, tracking, escalation, and closure of customer cases in Salesforce.

• Act as a coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand Principals.

• Maintain and manage customer databases, ensuring data accuracy, PDPA compliance, and effective use of CRM systems.

• Support CRM and customer experience process improvements through data review and analysis.

• Provide administrative and operational support for marketing, customer service activities, and events.

• Perform other ad hoc duties as assigned.

Interested candidates, please email your resume to ***email_hidden***

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted