IT Support Intern

Role Overview

Support daily IT operations across the office, retail outlets and warehouse. Gain hands-on experience in hardware troubleshooting, Point of Sales(POS) support, Microsoft 365, IT asset management and business applications while working closely with the IT team.

Key Responsibilities

· Provide first-level support for laptops, desktops, printers, POS terminals and peripherals.

· Prepare, configure and deploy IT equipment for new and existing users.

· Documentation and record management of hardware and software.

· Support retail outlets with POS and basic network troubleshooting.

· Maintain IT asset inventory and equipment lifecycle records.

· Assist with Microsoft 365 user setup and basic application support.

· Support Microsoft Dynamics 365 Business Central/ LS Central troubleshooting and testing.

· Assist with Microsoft Power Automate workflows.

· Provide IT support during company events and general IT projects.

· Pursuing a NITEC or Diploma in IT, Information Systems, Computer Engineering or related field.

· Available for a full-time internship of at least 6 months.

· Basic knowledge of Windows, computer hardware and Microsoft 365 Applications.

· Interest in hands-on IT support and problem-solving.

· Good communication skills and willingness to learn.

· Willing to travel to retail outlets and support company events when required.

What You'll Gain

· Hands-on exposure to enterprise IT operations.

· Experience supporting Microsoft 365, Business Central and retail systems.

· Real-world troubleshooting, asset management and event IT support.