Ops Support Officer (Licensing & Applications) | Outram Park

Job Scope

• Process and update Security Officer (SO) data for new applications, renewal applications, and licence amendments.

• Verify that all required supporting documents are submitted with each application.

• Conduct verification and screening of applications in accordance with prescribed requirements.

• Perform data verification and reconciliation of SO data in the system.

• Correspond with licensees via email on data reconciliation matters and processing enquiries.

• Ensure that information provided by applicants is accurately updated in a timely manner across relevant hardcopy files, databases, and information systems.

• Follow up with applicants for additional information where necessary.

• Advise applicants on submission requirements and procedures.

• Attend to enquiries in a professional and courteous manner.

• Carry out any other duties as assigned by the Supervisor.

• Comply with all rules and guidelines as communicated by the Supervisor.

• Adhere to stipulated working hours from Monday to Friday. Claims outside of working hours will not be accepted unless prior approval has been granted by the Supervisor.

Requirements

• Minimum academic qualification of 5 GCE 'O' Level credits including English, or equivalent.
• Proficient in written and verbal communication.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Able to work under pressure and meet deadlines.
• A team player who is also able to work independently.
• Committed to delivering good customer service.
• Able to handle sensitive information with discretion and maintain confidentiality.

Contract Duration: 6 months (1 November 2026 to 30 April 2027)

Working Arrangement

• Mon to Thu: 8.30am – 6pm
• Fri: 8.30am – 5.30pm
• Sat/Sun: Off

Salary: $2,600 per month

Location: Outram Park

EA License No.: 96C4864

Reg. No.: R26161270 JOEY TAY YI TING