Customer Service Representative

Job Summary

Maintain post-sale client relationships to foster long-term partnerships. Serve as the primary customer contact for account issues, provide engineering build quotes, manage pricing and payment resolutions, generate material reports, and prepare KPI-driven QBRs within the Sales organization.

Responsibilities

• Respond promptly to customer inquiries via phone and email, serving as the primary day-to-day contact to ensure effective communication
• Provide accurate engineering build quotes to customers through the RFQ system by collaborating with cross-functional teams
• Manage Mass Production Pricing Maintenance, including resolving pricing issues, setting up new devices, and updating master quotes and customer portals
• Collaborate with billing teams to identify and resolve pricing mismatches and coordinate with factories for clarifications
• Work directly with customers to revise purchase orders and resolve payment issues efficiently
• Generate and deliver material disposition reports to customers, organize conference calls to explain liabilities, and collect additional data to facilitate payment resolution
• Review customer forecasts and commitments weekly, provide monthly capacity statements, and drive revenue attainment
• Prepare Quarterly Business Reviews (QBRs) by liaising with factories to gather KPI data such as shipment and on-time delivery performance for customer presentations
• Manage customer escalations related to loading and shipment to ensure timely resolution

Required competencies and certifications

• Experience in the semiconductor industry
• Minimum of 5 years’ relevant experience in in-house sales, customer service, or planning functions

Preferred competencies and qualifications

• Degree in any discipline, preferably Business or Management
• Strong analytical, problem-solving, and organizational skills demonstrated through managing pricing and customer issues
• Ability to prioritize and multitask effectively in a dynamic environment
• Proficient in Microsoft Office, especially Excel, to prepare reports and analyze data
• Excellent communication skills to collaborate with customers and global teams
• Adaptability to change with a customer-satisfaction-oriented mindset
• Energetic and positive personality
• Willingness to travel occasionally based on business needs

Interested applicants, please kindly email your update resume to Sign in to view email. We regret to inform that only shortlisted candidates will be notified.