HOSTESS & EVENT COORDINATOR

Job Summary

You will manage guest experiences by greeting, seating, and handling reservations and walk-ins, coordinate private events end to end, liaise with multiple teams to ensure smooth event execution, maintain reservation systems, and handle guest feedback professionally in a premium hospitality setting.

Responsibilities

• Greet guests warmly, manage seating arrangements, and oversee reservations and walk-ins to create a positive first impression
• Assist the floor team by taking orders and resetting tables efficiently during service periods
• Coordinate private events and group bookings from enquiry through proposal, floor plan development, run sheet creation, and day-of execution
• Liaise with kitchen, bar, band, and floor teams to ensure seamless event operations and adherence to plans
• Maintain the reservations system and event calendar by updating information and promptly following up on leads
• Handle guest feedback with professionalism and warmth to enhance guest satisfaction
• Manage multiple tasks calmly and accurately during busy service times to maintain smooth operations
• Organize event and service details meticulously to meet deadlines and ensure quality delivery
• Use reservations/CRM tools, Google Sheets, and email to prepare proposals and manage bookings effectively
• Work evening operating hours, weekends, and public holidays to support business needs

Preferred competencies and qualifications

• Minimum 2 years of experience in a premium restaurant, hotel, or events environment
• Immaculate personal presentation and confident, natural rapport with guests
• Fluency in English; additional language skills are advantageous but not mandatory