Operations Manager

Job Description and Responsibilities

• Manage the daily operations of the food and beverage outlet.

• Ensure service quality, food quality and operational standards are consistently maintained.

• Plan staff schedules, deploy team members and monitor attendance.

• Train, guide and evaluate employees to improve service and productivity.

• Monitor sales performance, manpower costs, food costs, stock levels and wastage.

• Coordinate purchasing, inventory control and supplier matters.

• Handle customer feedback and resolve operational issues promptly.

• Ensure compliance with food hygiene, workplace safety, licensing requirements and company procedures.

• Prepare operational reports and recommend improvements.

Requirements

• At least 1 year of relevant food and beverage operations or management experience.

• Good team leadership, communication and problem-solving skills.

• Familiar with outlet operations, inventory control and customer service.

• Able to work shifts, weekends and public holidays.

Working Arrangement

• Permanent, full-time position.

• 6 working days and 44 hours per week.

• Shift work required.