Customer Service Officer (Front Desk)

Location: The Centrepoint, 176 Orchard Road, #02-50/51, Singapore 238843

Type: Full-time

Salary: S$2,600–S$5,000 per month, depending on experience, plus incentives

Hours: 6 weekday rest days a month

Benefits: Staff treatment and product allowance · training · no hard-sell targets

Eclado Singapore is the exclusive Singapore home of Korea's Eclado professional skincare, offering non-medical skin-management treatments, memberships and the full product range.

What you'll do

• Welcome clients and keep reception tidy
• Answer enquiries by phone, WhatsApp, email and social media
• Manage bookings, changes and reminders; keep therapists and rooms on schedule
• Keep client records, CRM and website information up to date
• Sell and activate memberships; track vouchers and expiry dates
• Process payments and prepare daily sales reports
• Handle product orders, collections and stock
• Assist with marketing promotions
• Resolve client concerns, escalating when needed

What we're looking for

• Client-facing experience in beauty, spa, clinic, retail or hospitality
• Warm, calm and accurate
• Comfortable with email, WhatsApp and spreadsheets
• Written and spoken English and Mandarin, to serve our Chinese-speaking clients

How to apply

Singaporeans and PRs are preferred.

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