Senior Assistant Manager, Allied Health Operations (EG)

Woodlands Hospital is a next-generation healthcare system in Singapore, designed from the ground up to meet the future of care.

As a new integrated acute and community hospital with specialist outpatient services and innovative care models, we go beyond traditional hospital walls to deliver person-centred, connected, and seamless care.

Our mission is to redefine healthcare for a rapidly aging and diverse population through digital innovation, preventive health, and strong partnerships with the community. With a deep commitment to team-based care, sustainability, and health equity, Woodlands Hospital is not just about treating illness – we are building a healthier future for all.

Job Purpose

Support Allied Health Departments in managing and continuously improving operational processes, ensuring efficient workflows and the delivery of high‑quality care to patients.

Major Duties & Responsibilities

Operations

40% Support the effective running, monitoring, and continuous improvement of existing services.

Support department daily operations, including procurement of equipment and supplies, inventory management, invoice processing, and other administrative functions

Conduct data analysis and reporting for operational and financial indicators (e.g., waiting time, turnaround time, financial performance) for regular monitoring of operational and performance metrics Implement initiatives to improve business processes, service workflows, and operational efficiency

Support quality service management efforts, including service quality review, complaints and feedback management

Support HODs in the supervision of Ancillary staff (e.g. PSAs)

Assist HODs in preparing annual workplans, manpower plans, and budgets

Planning and Development

40% Support the planning, design and development of new services and and operational initiatives.

Conduct planning, analysis, and review of business, service, and operational workflows/processes

Support the setup of new services, including writing proposals, assisting with procurement exercises, coordinating system integration, and managing operational rollout.

Assist in identifying, evaluating, and implementing innovative technologies

Coordinate and facilitate organisation-wide or cross-departmental initiatives across Allied Health departments General 20%

Oversee and assist in daily operational, administrative and procurement duties.

Coordinate meetings, prepare minutes, track follow‑up items, and support committee-related work.

Provide guidance and training to junior staff.

Perform any other duties / projects as assigned by reporting officer.

Support all corporate activities.

Education / Training / Experience

University Degree in science or Business Administration, Business Management or related degree

At least 5 years of experience in healthcare or related industry

Experience in supporting operations Some experience in business process and data analysis

Attributes

Microsoft Office (Powerpoint, Excel – Intermediate/Advanced, Word)

Communication skills

Inter-personal skills

Data analysis

Critical thinking

Lean management

Strong organizational skill