DATA CENTRE ENGINEER

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Shift Coverage and Manning

• Coverage shall be provided on a 12-hour shift duty cycle, on a 3 workdays / 3 days off rotation over a 2-week cycle.

• Personnel must remain attentive and responsive for the full duration of each shift

Data Centre Monitoring & Incident Management

• Monitor data centre monitoring systems for alerts, alarms, and abnormal conditions.

• Identify potential operational issues and raise incident tickets in accordance with established procedures.

• Escalate technical alerts and incidents to the appropriate Subject Matter Experts (SMEs) or support teams.

• Track incident tickets from initial reporting through resolution and closure.

• Maintain accurate records of incidents, actions taken, escalations, and status updates

Security and Access Control

• Verify and facilitate authorised visitor, contractor, and vendor access.

• Escort visitors and vendors within controlled data centre areas where required.

• Perform physical infrastructure checks, including rack access control and identification of unattended or unauthorised items.

• Maintain data centre facilities awareness (e.g. aircon leaks, temperature abnormalities).

• Follow security policies and procedures when handling customer equipment.

Documentation and Inventory

• Register equipment movement in and out of the data centre.

• Record serial numbers and equipment changes.

• Perform hardware inventory checks and asset verification.

• Minimum academic qualification: Diploma or below (Nitec/technical diploma in IT, Computer Engineering, or related discipline preferred).

• Basic understanding of data centre operations, IT infrastructure, and common hardware (servers, network equipment, racks, cabling).

• Good working knowledge of Microsoft Office applications (Excel, Word, Outlook).

• Ability to follow SOPs, escalation procedures, and security requirements without close supervision.