Customer Support Consultant

COMPANY OVERVIEW

A global SaaS provider delivering innovative solutions that help businesses optimize financial processes, enhance operational efficiency, and support strategic decision-making.

This is a 12-month agency contract role (extendable/renewable)

JOB RESPONSIBILITIES

· Provide timely customer support via email, phone, and support platforms.

· Troubleshoot and resolve customer issues, escalating when required.

· Meet customer satisfaction and service level targets.

· Maintain accurate case documentation and support records.

· Create and update knowledge base articles.

· Collaborate with internal teams to improve products and processes.

· Share best practices and support team knowledge development.

· Atleast 6 years relevant experience in middle office support.

· Familiarity with finance/treasury/payments/transfers

· Experience in customer support, application support, or SaaS support.

· Strong communication, analytical, and problem-solving skills.

· Experience with ticketing tools (e.g., Salesforce Service Cloud).

· Knowledge of treasury/financial operations such as cash management, payments, bank reporting, FX, and general ledger.

· Familiarity with APIs, file integrations, bank file protocols, and data interfaces.

· Ability to work independently in a fast-paced, customer-focused environment.

· Japanese language proficiency(written and spoken) to communicate effectively with Japan‑based clients and stakeholders

Interested candidates who wish to apply for the above positions, please click "Apply now".

We regret that only shortlisted candidates will be notified.

Working Location: Singapore

Bhadoria Shilpalekha Vikas (R1876178)

JAC Recruitment Pte. Ltd. (90C3026)