IT Support (Tuas Location)

AVENSYS CONSULTING PTE. LTD.

Date: 1 week ago

City: Singapore, Singapore

Salary: SGD 2,000 - SGD 3,500 / mo

Contract type: Contractor

Job Title : Desktop Engineer (Tuas Location, Singapore)

Provide desktop support troubleshooting to users reported Incidents and Service Request received for both walk-in counter users, and onsite roaming support -
Perform troubleshooting for client platform related problems. -
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
Provide timely status updates to relevant parties. - Provide good customer experience/service. -
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded. -
Manage customer expectations and notify Team Lead in the event there is potential escalation. - Diligently update and track the progress of resolution in the ticketing system.

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