Operations Manager (Shopping Mall / Mixed Use Development)

Company Overview / Employee Value Proposition

GOUGH RECRUITMENT (SINGAPORE) PTE. LTD. strives to be the leading specialist delivering quality talent in Real Estate, Property, Development, and Construction markets with a holistic approach.

Job Summary

Oversee and lead operations of a flagship shopping mall and mixed-use development, ensuring efficient asset performance, regulatory compliance, and exceptional tenant and customer experiences.

Responsibilities

• Lead daily operations of a major shopping mall and mixed-use development to ensure efficient and safe asset performance
• Oversee building services, maintenance programs, mechanical and electrical systems, and manage operational service providers to maintain high standards
• Ensure compliance with all statutory, regulatory, and safety requirements to uphold asset integrity and legal standards
• Manage tenant operational matters including handovers, fit-out coordination, reinstatements, and daily tenant engagement to support smooth operations
• Build and maintain strong relationships with tenants to foster a positive and collaborative environment
• Drive operational excellence by coordinating asset enhancement projects and improving customer experience
• Collaborate with contractors and internal stakeholders to align operational goals and deliver seamless service

Required competencies and certifications

• Minimum 5 years of experience in shopping mall, retail, commercial, or mixed-use property operations
• Strong knowledge of building operations and mechanical and electrical systems
• Experience managing tenant fit-outs, contractor coordination, and regulatory compliance
• Proven ability to manage service providers and cross-functional stakeholders
• Degree in Building Services, Engineering, Estate Management, Facilities Management, or related discipline
• Strong communication and problem-solving skills

Preferred competencies and qualifications

• Experience within a large-scale retail environment

Other Information

• Manage a prominent retail and mixed-use asset with strong market visibility
• Join a reputable real estate platform with a stable and long-term growth strategy
• Gain exposure to asset enhancement projects and operational transformation initiatives

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