Public Relation Officer (PRO)

• Involved in Housing & Development Board (HDB) projects eg:

-Rainwater harvesting initiatives for HDB

-Renovation and improvement work for HDB Hub toilets

-Upgrades and enhancements for multi-storey carpark facilities under HDBjurisdiction

• Liaised with residents, overseeing daily repair routines among workers.

• Clarified Repair Method Statements for residents, maintaining accuraterecords and adhering to Client’s specifications.

• Addressed resident feedback and complaints, reporting outcomes to themanager.

• Organized work schedules to prevent conflicts during repairs, fosteringpositive relationships with residents.

• Coordinated site inspections and managed defect rectifications.

• Planned and coordinated timely execution of works within flats,ensuring smooth project operations among residents, contractors, consultants,and authorities such as Town Councils and HDB. Proactively addressed complaintsstemming from construction activities.

• Managed inquiries, feedback, and project-related complaints, followingup with appropriate actions for resolution.

• Handled additional responsibilities as assigned.