Guest Relations Officer
ARM ENTERTAINMENT PTE. LTD.
Job Overview: Serve as the point of contact for guests, ensuring a warm welcome and smooth, memorableexperience throughout their visit.
Responsibilities
- Welcome and assist guests upon arrival
- Handle reservations, seating arrangements, and guest requests
- Address guest concerns and feedback professionally
- Build rapport with regular/VIP guests
- Liaise with other departments to ensure smooth service
Requirements
- Excellent communication and interpersonal skills
- Presentable, outgoing, and service-oriented
- Prior experience in hospitality/guest service preferred
- Willing to work nights and weekends
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