Luxury Goods Care Clerk

About the Company

We are a global luxury goods care and protection brand specialising in professional protection, maintenance and enhancement services for luxury watches and other high-value products.

We are looking for a responsible and service-oriented Retail Assistant to join our Orchard Road outlet.

Job Responsibilities

• Assist customers with enquiries and provide friendly and professional customer service.
• Assist with protective film application and basic care services for luxury watches and other high-value products.
• Follow company procedures and service standards when handling customers' luxury items.
• Prepare products, tools and materials required for daily services.
• Assist with receiving, checking and organising products and materials.
• Maintain the cleanliness, tidiness and overall presentation of the store.
• Assist with daily store opening and closing procedures.
• Support the Store Manager with daily retail operations.
• Assist in recording customer orders, service information and sales transactions.
• Introduce customers to the company's products and services.
• Support promotional activities and social media marketing initiatives.
• Assist with customer follow-up and maintaining good customer relationships.
• Perform other retail and store-related duties assigned by the Store Manager.

• No specific experience is required; training will be provided.
• Previous experience in retail, customer service, sales or luxury-related industries will be an advantage.
• Customer-oriented and willing to learn.
• Good attention to detail, especially when handling high-value products.
• Responsible, punctual and able to work as part of a team.
• Good communication and interpersonal skills.
• Comfortable working in a retail environment.
• Basic knowledge of social media platforms is an advantage.
• Good command of English. Mandarin-speaking candidates will be an advantage.

Key Skills

• Customer Service
• Retail Operations
• Sales Assistance
• Product Handling
• Customer Relationship Management
• Basic Social Media Marketing
• Teamwork
• Attention to Detail