[Immediate, Office Hours] 3 Months Temp Call Centre Associate (Novena Hospital) - $12/hr #HLV

RECRUIT EXPRESS PTE LTD

Date: 1 week ago

City: Singapore, Singapore

Salary: SGD 2,000 - SGD 2,100 / mo

Contract type: Contractor

Mon-Fri: Office Hours

Sat: Half Day

Pay: $12/hr

Location: Novena Hospital

Responsible for handling general enquiries and appointment related requests for the hospital across all touch-points such as Calls/E-faxes/Referrals/Emails/SMS Chat/Live Chat.
Understand the requirements of the caller and provide complete and accurate information, go beyond the call of duty in assisting all enquiries and requests at all times
Responsible to provide quality customer service and prompt follow-up to callers/patients over the various mode of communications
Work as a team to deliver contact centre goals which includes personal productivity as well as department metrics like Service Level and Abandon Rates etc.
Manage difficult customers and follow up with proper escalation procedures
Maintain high level adherence and compliance towards policies, processes and procedures to deliver key performance

TELE me at @vallsl or WA me at https://wa.me/+6587200388 NOW! Interested candidates please submit your resume to Sign in to view email

Ivy Lau Lok Tong

Outsourcing Team

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

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