Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Providing business facing technology support to business and operations groups across the Asia Pacific region.

• Working within a follow-the-sun support model with global counterparts

• Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology, and vendor partners

• Performing post incident analysis, identifying, tracking and implementing preventative measures

• Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards.

• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.

• Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment.

• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills :

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.

• Bachelor's degree in Engineering, Computer Science, or Information Technology

• A proven track record of Production Support & SRE: A clear understanding of SRE protocols and methodologies

• Familiar with observability, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.

• Support Management skills: design and use monitoring dashboards for day-to-day support, generate service KPIs, report on service stability & performance and log monitoring.

• A proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages.

• Strong analytical and problem-solving skills.

• Able to drive issue resolution across different support teams.

• Experience in debugging, and maintaining applications in a large corporate environment with one or more modern programming languages and database querying languages

• Exposure to AI tools is a big plus.

Preferred qualifications, capabilities, and skills.

• Passion for learning new technologies and driving innovative solutions.

• Experience with Kubernetes for container orchestration

• Scripting languages: Perl, Python, Linux/UNIX shell

• Database: Oracle, MS-SQL, PostgreSQL, no SQL DB (Casandra)

• Telemetry & Application Performance monitoring tools such as: Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos

• Experience with cloud platforms (e.g. AWS, Google Cloud) is a plus.

• Exposure to agile methodologies such as CI/CD, Jenkins, Application Resiliency, and Security

• Prior experience in JAVA development and Python is a plus

• Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform

• Experience in technology disaster recovery planning and test execution.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=ea88e47ba549f01178e14b000d593cba