Patient Service Associate, Financial Counselling (Admission Office)

Patient Service Associate, Financial Counselling (Admission Office)

We are seeking a dedicated and service‑oriented Patient Service Associate (PSA) to be part of our frontline team. As a key touchpoint for patients, you will play a vital role in creating a seamless, welcoming, and positive patient experience.

Responsibilities

• Perform patient registration, deposit collection, and provide financial counselling services to patients and their families so as to empower them to make informed healthcare financing decisions.
• Provide financial counselling to patients and next-of-kin at the assigned unit (Admission Office) in compliance with the Healthcare Services Act (HCSA). This includes advising on ward class charges, bill estimates, available subsidies, and payment options.
• Stay updated on healthcare financing initiatives, policies, and schemes to effectively address patients' and next-of-kin's enquiries.
• Process ward upgrade and downgrade requests, including explaining the differences in ward charges and subsidy implications, to ensure appropriate utilisation of government subsidies.
• To coordinate with relevant stakeholders (e.g. Business Office, ED, Wards, medical social workers) on healthcare financing matters;
• Handle administrative duties related to patient admissions and other operational or administrative matters as assigned.
• To demonstrate care, empathy and professionalism in serving our patients.

Requirements

• Diploma in any discipline / Higher NITEC / NITEC qualification / GCE 'A' or 'O' Level
• Prior experience in frontline operations or customer service will be an advantage.
• Proficient in Microsoft Office and other basic computer applications.
• Able to work in a fast-paced environment and manage multiple tasks simultaneously.