Digital Transformation / AI & Automation Service Manager (Contract)

Key Responsibilities

• Manage the end-to-end lifecycle of digital products and services from evaluation and implementation through ongoing support and enhancement.
• Lead workflow automation and business process transformation initiatives using Microsoft Power Platform and related technologies.
• Drive adoption and management of AI-enabled products and services, including GenAI and intelligent automation solutions.
• Partner with business stakeholders to identify opportunities for process improvement, productivity gains, and digital innovation.
• Manage third-party vendors, software licensing, procurement activities, and service performance.
• Oversee service governance, user support, risk management, and compliance requirements.
• Support digital transformation initiatives across Finance and other corporate functions.
• Track service adoption, business value realization, and continuous improvement opportunities.

Essential

• Degree in Information Technology, Computer Science, Business Information Systems, or a related discipline.
• 5+ years of experience in Digital Product Management, Service Delivery Management, Technology Transformation, Enterprise Applications, or a similar role.
• Experience delivering workflow automation and process improvement initiatives.
• Strong stakeholder management and business partnering skills.
• Experience managing external vendors and technology solutions.
• Ability to bridge business and technical teams effectively.

Preferred

• Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Experience implementing or managing AI, Generative AI, Copilot, or AI-agent solutions.
• Understanding of enterprise governance, risk, compliance, and audit requirements.
• Exposure to Finance transformation, OCR, digital workflows, or intelligent document processing.
• Agile, Scrum, ITIL, Microsoft Power Platform, or AI certifications would be advantageous.

What you need to do now

If you're interested in this role, click 'apply now'to forward an up-to-date copy of your CV, or call Denise at Hays on +65 96110531 or email Sign in to view email for a confidential discussion.

Referrals are welcome.

EA Reg Number: R21103035

EA License Number: 07C3924 | Company Registration No:200609504D