Case Manager

Case Manager PR

Roles & Responsibilities

• You’ll be a key member of an established group, managing the end-to-end process of immigration applications, from Singapore Citizenship and Permanent Residency (PR) to Long-Term Visit Passes (LTVP), and appeals

• This role is ideal for someone who takes ownership, works independently within a team, and thrives on precision. For the right candidate, remote or hybrid arrangements may be considered.

Key Responsibilities

Case Management

• Handle the full lifecycle of immigration applications — from intake, document preparation, and submission to ICA to case tracking and follow-up.

• Maintain accurate and organized digital records, tracking deadlines, renewals, and key milestones via our CRM system.

• Communicate with clients to gather required information and clarify documentation requirements.

Quality & Compliance

• Conduct thorough checks to ensure every submission meets ICA and MOM standards.

• Stay up to date with policy changes and integrate them into internal workflows and checklists.

Client Communication

• Serve as the main liaison for assigned clients, providing regular updates in clear, client-friendly language .

• Offer professional guidance and reassurance throughout the application process.

Process Improvement

• Spot workflow inefficiencies and recommend improvements.

• Develop templates, SOPs, and checklists to streamline operations.

• Assist in adopting digital tools or automation to enhance productivity.

Requirements

• Experience: Minimum 1 years of hands-on experience managing Singapore immigration cases (Citizenship, PR, LTVP or appeals) in a consultancy, legal

• Technical Skills: Familiar with ICA e-Services, EP Online, MS Office/Google Workspace; CRM or workflow software experience is a plus.

• Core Strengths: Exceptional attention to detail, documentation accuracy, time management, and client communication.

• Mindset: Self-motivated, responsible, and committed to continuous learning.

Bonus Points

• Experience drafting appeal or cover letters for complex cases.

• Familiarity with immigration technology or AI-based document tools.

What We Offer

• Competitive salary and performance bonus

• A collaborative, modern work environment minutes from MRT access

• Supportive culture that rewards initiative and innovation

• Option for remote or hybrid work for the right candidate