Export Customer Service Officer/ Executive

Working Location : Alps Avenue

Workinghours : 0900hrs-1830hrs (Mon-Fri) & 0900hrs-1300hrs (Sat)

Salary : Up toS$3500/month (commensurate with experience)

Transport : Company transport provided at Admiralty, Sengkang, Tampines & Tanah Merah

Export Customer Service (Officer / Executive)

Job Responsibilities

Customer Service Interaction

• Provide prompt and professional customer service and shipment updates
• Provide the flight details to customer within the stipulated time (1 hour) upon receipt of the booking
• Process export documentation compliance when processing the export work order
• Application of the correct export permit and other export custom processing in a timely manner
• Prompt to respond to all calls within 3 ringing tone consistently
• Monitor the onboard status and to promptly inform customers if any irregularities
• Effective communication with all relevant internal departments including Operations, Warehouse, Traffic, planning team, customer service and other stakeholders
• Keep abreast of the updated Airfreight rates is of accuracy
• Keep updated on any airline and relevant regulatory requirements
• Ensure timely submission of all monthly reports
• Liaising with internal and external stakeholders for shipment status and handling matters
• Ensuring all shipments are duly accounted and arranged as per SOP
• Working with Sales / other function groups for special arrangements

• Minimum Diploma
• 5 years’ experience within the same industries / field
• Knowledge of computer is necessary (e.g., Excel, Words, PowerPoint etc.)
• Knowledge on Cargowise is a must

If this opportunity matches your experiences, we’d love to hear from you. Pease email your detailed resume in MS Word format to Sign in to view email

Ms. Anna Toh | Senior Talent Acquisition Consultant| CEI Reg. No.: R23118739 |