Cyber Security and Managed IT Services Manager

What does the role look like?

Cyber Security Service Management

• Develop, implement, and maintain cyber security strategies, policies, and procedures to support clients’ operations.
• Monitor clients’ IT environments for security threats, respond to incidents, and manage risk assessments and audits for clients.
• Ensure clients’ compliance with relevant legal, regulatory, and industry standards (such as GDPR, ISO 27001).
• Lead cyber security awareness and training programs for clients.
• Conduct investigations of clients’ security incidents, recommending remediation and prevention strategies.

Service Delivery Management

• Lead the daily operations of managed IT services, including infrastructure maintenance, system monitoring, and technical support.
• Oversee delivery of cybersecurity services such as vulnerability assessments, intrusion detection, and incident response.
• Ensure compliance with SLAs and regulatory standards (ISO 27001, GDPR, etc.).
• Develop and implement policies, procedures, and best practices for IT service delivery and security.
• Coordinate and manage relationships with third-party vendors and partners.
• Manage escalations, resolve client issues, and ensure continuous improvement of service delivery.

Pre-Sales Support

• Collaborate with sales and business development teams to understand client needs and propose suitable technical solutions.
• Prepare and present proposals, solution architectures, and demonstrations for prospective clients.
• Respond to RFPs/RFIs with tailored technical documentation and cost estimates.
• Provide expert input during client discussions, meetings, and proof-of-concept sessions.
• Maintain strong knowledge of market trends, competitor offerings, and emerging technologies.

Team Management

• Lead, mentor, and develop IT and cyber security professionals, fostering continuous learning and growth.
• Organize and oversee resource allocation for projects and client engagements.
• Conduct regular performance reviews and lead knowledge-sharing initiatives.

Cost Management & Reporting

• Develop, track, and manage cyber security and IT operation budgets.
• Identify opportunities to optimize cost structure and improve service efficiency.
• Produce reports on service performance, security incidents, and pre-sales activities for management review.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field
• Relevant certifications such as CISSP, CISM, ITIL, CCSP, or equivalent
• Minimum 5 years of experience in IT service delivery and cyber security management
• Proven experience in technical pre-sales support, solution design, and client engagement
• Strong understanding of cyber security frameworks, ITIL service management, and compliance standards
• Excellent communication, presentation, and interpersonal skills
• Leadership and team management abilities
• Experience with cloud platforms (AWS, Azure, Google Cloud)
• Familiarity with network architecture, firewalls, endpoint security, and threat intelligence
• Commercial awareness and ability to translate technical features into business benefits

Morgan McKinley Pte Ltd

Lay Sihua

EA Licence No.: 11C5502

EA Reg No.: R23114633