Banking Admin & Fee Waiver (Contact Centre - Fulfilment Operations)

D L RESOURCES PTE LTD

Date: 5 days ago
City: Singapore, Singapore
Salary: SGD 2,500 - SGD 3,700 / mo
Contract type: Contractor

Job responsibilities

  • Manages and handle incoming & outgoing emails

  • Ensures cases are sent or attended within the standard turnaround or within the agreed turnaround time to customers.

  • Working with team members to ensure the Service Level for Emails, Letters, Faxes Payment Advice and Social Media management are met daily.

  • Render support to submit waiver requests for those waiver cases submitted via IVR

  • Adherence to the rules and guidelines as per the Bank's Code of Conduct and Group Banking Operations Policy when handling emails, faxes, letters, processing requests and Social media management.

  • Proficient in Microsoft Office (Word, Excel, Outlook)

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