Customer Service Manager (Sales-Focused)
FOODTALKS CATERER & MANUFACTURER
Date: 6 days ago
City: Singapore, Singapore
Salary:
SGD 3,000 - SGD 3,800 / mo
Contract type: Full time
About the Role
Manage the customer service aspects/team which help drive sales growth for our catering business — converting enquiries into bookings, growing key accounts, and identifying upsell opportunities.
Responsibilities
* Manage client accounts and convert enquiries into confirmed orders
* Lead the customer service team to hit service target
* Handle escalations and resolve client issues
* Identify upsell/cross-sell opportunities
* Track KPIs and report to management
* Coordinate with Operations, Kitchen, and Finance for order fulfilment
Requirements
* Experience in customer service, account management, or sales (F&B/catering/hospitality/events preferred)
* Strong communication and negotiation skills
* Team management experience preferred
* CRM/order system proficiency
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