Call Centre Helpdesk Agent - L1

RAPSYS TECHNOLOGIES PTE. LTD.

Date: 5 days ago

City: Singapore, Singapore

Salary: SGD 2,500 - SGD 2,900 / mo

Contract type: Contractor

Respond to incidents, requests, enquiries, and alerts via Call, Email, Web Chat, EUP, IVR, and monitoring consoles.
Provide Level 1 troubleshooting for Workplace, Server, Network, Microsoft 365, Secure Access Service Edge (SASE), and Point of Sale (POS) systems.
Monitor security events, server/network availability, and system performance.
Perform password resets and account unlocks.
Log, manage, and escalate incidents to the appropriate Resolver Teams.
Maintain accurate records in the Service Management System.
Provide timely updates and ensure cases are resolved within SLA.
Follow Standard Operating Procedures (SOPs) and perform daily operational tasks.

High school diploma or equivalent.
IT support experience or knowledge is an advantage.
Willing to work 12-hour rotating shifts.
Fixed Basic Salary: $2,500 to $2,700 per month
Fixed Basic Allowance: $200 per month

For employers only

Is this your company's job post? Verify ownership to manage this listing and receive applications directly.

Claim this listing

Looking to apply for this job? Use the Apply button above.