Customer Service Executive - 6m contract (Medical Devices, WEST, Up to 4.5k) #HFT

• Attend to customers enquiries i.e. product, maintenance, rental, price, delivery etc.

• Create new customer in system and screening of all partners.

• Liaise with customers and contractors on receiving of customer equipment, own equipment (rental), process order in ERP system, job scheduling, quote, follow up, delivery order & invoicing in accordance to company guideline and policy

• Check stock availability with factory/suppliers.

• Administer PR for service tools – record, rental orders, liaise with supplier/ logistic and verify invoice.

• Administrate FOA Service Warranty for Service Repair and work with Logistic for return and delivery to customer/ warehouse.

• Actively liaise with engineers, sales and other CS Executive on customer queries, technical issues, status and deliveries schedule

• Follow-up queries on pricing with factory and 3P suppliers and responsible for the creation of new part number where necessary.

• Coordinate with purchaser, warehouse and delivery service providers to arrange customer order delivery.

• Monitor weekly open orders and unbilled transactions.

• Support Service Sales on Contracts, rental and Spares both for local and overseas customers.

• Monitoring maintenance contract, rental schedule and coordinate with team for service scheduling, engineer dispatch and rental follow up action

• Observes run-out-date of contracts/ rental due, reminder to customer, service manager, supervisor and prepare renewal documents.

• To assist and stand-in for co-colleague’s task & role during her absence.

• Provide assistance to Service Managers in general administrative duties and monthly reports.

• Recommend the inventory planning based on consumption of high runner parts

• Any other additional duties not listed above that may be deemed as appropriate by the Service Manager.

• Take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

Requirements

* Diploma/Degree in Business, Supply Chain, Engineering or related discipline.

* 2–4 years of experience in Customer Service, Order Management or Service Coordination.

* Good to have SAP DW1 experience especially on the service module.

* Exposure to engineering, medical device or technical service industries is advantageous.

* Good communication, coordination and customer service skills.

For interested candidates, please submit your latest resume to Sign in to view email

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd

Company Reg. No. 199601303W

EA License Number: 99C4599