Scheme Support Services Executive

Job Title: Scheme Support Services Executive

Job Summary

Responsible for handling scheme-related enquiries, applicant change requests, appeal assessments, and administrative/operational support to ensure smooth delivery of scheme services.

Roles & Responsibilities

• Handle mailbox enquiries from members of the public and device/connectivity partners.
• Process approved applicants’ change requests, including address and assistance package updates.
• Review and prepare appeal assessments using information from AUTHORITY’s system and submit appeals for approval.
• Support administrative and operational activities, including project coordination, data analysis, and collateral replenishment requests to service touchpoints such as Community Centres and Libraries.
• Perform other duties as assigned by AUTHORITY.

Requirements

• GCE ‘A’ Level with at least 3 passes, Diploma, or recognised equivalent qualification.
• Minimum 2 years’ relevant experience in bill/claim verification, appeal reviews, enquiry handling, data management, administration, or customer service.
• Intermediate proficiency in Microsoft Outlook, Excel, and Word.
• Good administrative, communication, coordination, and analytical skills.
• Able to work accurately and manage multiple tasks within stipulated timelines.