E-commerce Operation&Inventory Specialist

ZHEN TANG PTE. LTD.

Date: 2 days ago

City: Singapore, Singapore

Salary: SGD 2,300 - SGD 2,500 / mo

Contract type: Full time

Job Summary

Responsible for end-to-end e-commerce operations, including inventory management, supplier coordination, international logistics, order fulfillment, customer service, and system integration across e-commerce platforms and inventory systems.

Key Responsibilities

1. Inventory Management

· Manage daily inventory operations, including inbound and outbound stock.
· Monitor stock levels and ensure accurate inventory records.
· Conduct regular stock checks and reconcile discrepancies.

2. Supplier & Logistics Coordination

· Liaise with suppliers on product ordering, shipment, and delivery.
· Coordinate the full supply chain: order placement → supplier dispatch → freight forwarder → international shipping → warehouse receipt.
· Manage order packing and shipping to customers.
· Handle product replacements, returns, and exchanges.

3. System & Platform Management

· Proficiently use e-commerce platforms and inventory management systems.
· Integrate and synchronise data across multiple systems to ensure smooth operations.
Proficient in Microsoft Office (Excel, Word, etc.) for reporting, data tracking, and documentation.

4. Customer Service

· Respond to customer inquiries and resolve common issues.
· Identify recurring problems and propose practical solutions.
· Ensure timely and professional communication with customers.

Requirements

· Experience in e-commerce operations, inventory management, or supply chain.
· Familiarity with e-commerce platforms (e.g.,shoppe, Lazada, TikTok, Shopify, big seller etc.) and inventory systems (ERPNext, Xero, SAP etc.)
· Strong coordination and problem-solving skills.
· Ability to manage multiple tasks and work under pressure.
· Good communication skills in both Chinese and English.