CUSTOMER SERVICE ASSISTANT

KEIZEN PTE. LTD.

Date: 2 days ago
City: Singapore, Singapore
Salary: SGD 2,800 - SGD 3,000 / mo
Contract type: Full time

Job Summary

We are looking for a responsible and service-oriented Customer Service Assistant to join our logistics team.

Responsibilities

  • Respond promptly to client and customer enquiries via WhatsApp, phone, and email to provide clear information and support
  • Deliver accurate updates on parcel and delivery status to keep customers informed
  • Manage customer complaints professionally and follow up until issues are fully resolved
  • Investigate and assist with enquiries related to delayed, failed, missing, or damaged deliveries
  • Collaborate with operations team, warehouse staff, and drivers to resolve delivery problems efficiently
  • Keep customers regularly updated on the progress of their cases to ensure transparency
  • Escalate serious or unresolved issues to appropriate personnel for timely resolution
  • Perform basic customer service and administrative tasks to support daily operations
  • Manage multiple tasks effectively in a fast-paced logistics environment

Preferred competencies and qualifications

  • Experience in customer service or logistics roles
  • Ability to communicate clearly in English; proficiency in Mandarin is a plus but not required

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