Airport Airline Customer Service Agent

CUSTOMER SERVICE CHECK-IN AGENT (CHANGI AIRPORT) – 1 Year Contract

• MUST COMMIT TO 1 MONTH OF TRAINING (Tentatively starting from 3rd week of Oct)
• Must be able to attend a face-to-face interview on 7 Oct, 3pm.

1. Handling Counter Check In duties.

- Check and ensure that flight tickets and travel documents are valid for flight

- Weigh and tag passengers’ luggage.

- Processing and issuing of boarding pass.

- Assisting passengers at self-Check In kiosks and auto bag drop kiosks.

2. Departure/Arrival gate duties

- Ensure boarding pass information is accurate and passenger’s name on passport tally with boarding pass for departure flight

- Crowd control

- Assisting passengers with special needs

- Direct disembarking passengers to respective areas such as immigration and baggage collection belts

- Meet & Greet

- Coordinate with crew and other departments to ensure timely gate activities to meet on time departure of flight.

3. Other miscellaneous duties when assigned

Shift Schedule: 44hrs a week (5/6 ALTERNATE workday week Monday – Sunday)

Shift timings will range from 1000 - 2230. Fixed 9 hours shift (8 working hours, 1 hour break). Example:

• 1000 - 1900
• 1200 - 2100

- Presentable and well groomed (NO VISIBLE TATTOOS, only black/dark hair)

- Positive attitude with excellent customer service skills

- Good communication skills and command of English

- Possess basic computer skills