Patient Service Officer (TMC UCC)

Join our growing team at Thomson Medical Centre as a Patient Service Officer at Urgent Care Centre!

Job Description

• Register and update patient information.
• Perform cashier duties per Standard Operating Procedures, including checking Medisave balances and attaching signed authorizations to HIS.
• Address queries about doctors’ fees or hospital bills during discharge.
• Respond to patient requests from letters, fax, and email. Handle general inquiries, referring complex issues to senior staff.
• Follow up on incomplete admissions/discharges.
• Manage bed and operating theatre bookings after hours/weekends/public holidays.
• Enter maternity patient bio-data from pre-registration forms.
• Answer calls from patients, clinics, and organizations, providing non-clinical advice and information.
• Escort patients to locations when porters are unavailable, provide wheelchairs as needed.
• Address customer feedback and inform the Patient Service Executive/Manager.
• Minimum GCE 'O' Level or higher qualification.
• At least 1 year of experience in a customer service role, preferably within a hospital environment.
• Possesses a pleasant personality and is service-oriented.
• Demonstrates good interpersonal and communication skills.
• Strong team player.
• Able to work rotating shifts or permanent night shift, including public holidays & weekends