Retail Sales Executive

KEY RESPONSIBILITIES

• Welcome and engage customers in a professional and approachable manner

• Understand customers' needs and recommend suitable products, materials and customisation options

• Provide customers with accurate product, leather and pricing information

• Drive retail sales and work towards individual and team sales targets

• Follow up with potential customers and sales enquiries

• Build strong relationships with new and returning customers

• Maintain a high standard of customer service throughout the sales journey

• Ensure customer orders and customisation requirements are recorded accurately

• Maintain high standards of product presentation and retail display

• Assist with day to day retail operations and upkeep of the store

• Develop strong knowledge of Stone For Gold's products, materials and craftsmanship

• Support the team during launches, events, activations and other retail activities when required

REQUIREMENTS

• Strong sales and customer service skills

• Confident in approaching, engaging and communicating with customers

• Comfortable recommending products and closing sales

• Strong attention to detail, especially when handling customised orders

• Professional, well presented and customer focused

• Responsible, punctual and proactive

• Willing and eager to learn about leather, craftsmanship and bespoke products

• Comfortable working towards sales targets

• Able to work retail hours, including weekends and public holidays when required

• Strong interest in cars, watches, leather goods, luxury products or craftsmanship is highly preferred

• Able to start within a short notice period is preferred

QUALIFICATIONS

• Minimum GCE N/O Levels, NITEC, Higher NITEC, Diploma or equivalent

• At least 1 year of relevant sales or retail experience preferred

• Experience in luxury retail, watches, automotive, fashion or lifestyle products is an advantage

• Relevant retail or sales qualifications are an advantage but not mandatory